The world of IT is extremely complex. That’s why some administrators and specialists are called upon whenever there’s a problem involving IT because not everyone understands how to fix them. These IT specialists can troubleshoot just about anything tech-related, although it may take some time.
This is because finding the source of the IT problem can sometimes be like finding a needle in a haystack. If the problem is a bad code, then the specialists would have to sift through the codes to find where it went wrong. The same thing applies to when the problem involves poor design choices during the development.
Any IT problems that can arise during your operations can affect your profitability because you’ll be forced to address the issues, which will then lead to a lengthy downtime. As a preventive measure, it might bode well for you to learn about the common IT issues and how you can troubleshoot them, such as these three examples below:
Server Crashes
When your customers are faced with an error message or a blue screen of death (BSOD), it could mean that there has been a server crash in your system. It might be because too many customers are trying to access your online platform at the same time, causing it to malfunction, or because of other technical errors.
No matter what the cause of the server crash is, it can be hurting your profitability because you’re losing potential profits in downtime. And that’s why it’s important to schedule database performance tuning services on SQL servers regularly so you can avoid this problem from happening in the first place.
If you have yet to upgrade your entire server system, consider getting a scalable one. This way, you wouldn’t have to replace any IT infrastructure to accommodate a larger scale of workload because your existing system can already handle that for you. Plus, you can save more money on resources by anticipating the possibility of experiencing server crashes.
Index Maintenance
Poorly performing indexes are among the most common culprits for the problems that IT administrators face. It may be because you’re not doing index maintenance as often as you need to or because you don’t have a maintenance plan in place. Either way, this issue is causing customers problems because their queries are being left unaddressed for too long.
Another issue with your indexing strategy could be that you have too many incorrect and unused indexes that are slowing down the process. That’s why it’s important to clean up your indexes every once in a while, especially including the ones that you haven’t been using for a longer duration.
If you don’t know where to begin fixing your indexing problem, you can start by checking the fragmentation of your clustered and non-clustered indexes. You may come to find that the reason your website is getting slower or resulting in errors is because of your unmaintained indexes.
Default Configurations
Configuring the fine print of your software solution or website platform will allow you to use the technology according to your standards. Unfortunately, all these configurations come with a lot of details that can be difficult to grasp. In hindsight, it will be easier to just click “next” until you reach the last button on your screen.
However, what this can do is choose all the default configurations that aren’t appropriate to your customers’ varying needs. And sooner or later, they will come across problems simply because you didn’t take the time to understand what it was that you were choosing during the configuration stage.
That’s why it’s important to pay attention to the smallest details, particularly because they all play a role in the end product that your customers will be using. It might be more difficult to find the source of the problem later on because you don’t know what’s causing the issue or what you did wrong.
Of course, there are more problems that IT administrators may come across during their day-to-day operations. But knowing how to find the source of these three problems and how they can be troubleshot can help you avoid making the same mistake twice, especially because it can affect your ability to generate profits.
As a service provider, you have to make sure that you’re only giving your customers the best of the best. This means proactively looking out for IT issues that may arise out of the blue and thinking of ways to solve them without affecting everyone else. This way, your customers will be able to see you as a trustworthy business.
